FAQs

Welcome to LinkSphere Commerce LTD FAQs section. Here, we’ve compiled answers to some of the most commonly asked questions for your convenience. If you have any queries that are not covered here, please feel free to reach out to us, and we’ll be delighted to assist you.

1. What makes LinkSphere different from other China sourcing agents?
Our dual-team model combines UK-based strategy/accountability with China-based factory oversight—ensuring cultural fluency, timezone alignment.

2. Do you have your own factories?
*No. We’re independent partners with 200+ vetted supplier relationships across China. This neutrality ensures we prioritize your needs, not factory quotas.*

3. What’s your typical cost-saving range for clients?
*Most clients save 10-30% through competitive negotiations, logistics optimization, and duty planning—without compromising quality.*

4. Can you handle small or startup orders?
*Yes! We specialize in scalable solutions—from prototype batches (<500 units) to full-container orders—with MOQ optimization strategies.*

5. Who owns import licenses and pays customs duties?
You retain ownership as importer of record. We handle paperwork.*

6. What if I receive defective goods?
We do our best to minimize defects during the production process. Should issues arise, we actively coordinate between you and the supplier to find solutions — including replacements, returns for rework, or negotiated discounts.*

7. How long does supplier sourcing take?
*Initial matches in 72 hours; full vetting (samples/audits) in 2-3 weeks. Urgent? Please contact us.*

8. Can you help with product design/material sourcing?
Of course. While we do not directly provide product design services ourselves, we can connect you with reliable design partners and help source certified materials to bring your concept to life.*

9. How transparent is your pricing?
No hidden fees. You receive supplier quotes + our service fee (fixed % or project-based)—all detailed in upfront contracts.*

10. How do you handle communication barriers?
Our China team negotiates in Mandarin/Cantonese; UK team delivers updates in your time zone via preferred channels.*

11. Can I visit factories with your team?
Yes! We coordinate factory tours—virtual or in-person.*

12. Do you assist with EU/UK compliance testing?
Yes. We can help arrange EU/UK compliance testing with accredited labs according to your specific requirements — ensuring your products meet all necessary standards for market entry.

13. What does “Your Target, Your Vision, Our Expertise” mean practically?
We align every step—supplier selection, QC thresholds, logistics—with your specific business goals. Your success metric is ours.

We hope these FAQs have addressed your queries. Should you need further assistance or have additional questions, please don’t hesitate to contact us. LinkSphere Commerce LTD is dedicated to providing excellent service to our valued customers.